Help/FAQs

A: Your login credentials are the same username and password that you use to log in to AASHE Accounts (as well as the Campus Sustainability Hub and STARS Reporting Tool). If you have forgotten your login information, you can reset your password when you attempt to login.

A: You can update your title/role, organizational affiliation, and more via AASHE Accounts, AASHE's account management system.

A: Communities are groups of people with a common interest. You can join them to participate in discussions, ask questions, and share resources with other members.

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently belong to.

A: Click on “Communities” in the main navigation and click on “All Communities” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest or No Email).

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu.  On that page, there are subscription options: Real Time, Daily Digest, No Email.  

For each community, you have the following delivery options:

• Real time: sends an email every time a new message is posted.
• Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
• No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

A:  By being taken out of the platform, this will not allow you to visit the platform in the future. You will not be able to sign in or take part in any future communities. Instead you can set your privacy settings so that your participation is hidden. In this way, you are not listed in the community and no members can find or contact you. To do this go to “my account” and then “my privacy settings”. Choose ‘no” for “I would like to be included in the member directory and community rosters.” This will make you invisible on the platform. Then, go to “My Account” and select “Community Notifications.” Under “notification settings,” select “no.”  You can also change your communication preferences to “real time, daily digest, legacy or no email” for each community you belong to. Select no email to no longer receive communications from this community.

A: To respond to a discussion post, navigate to the discussion post and click “Reply to Discussion” to send your message to the entire community.  To send a message to the only author of the post, select “Reply to Sender” (located in the "Reply to Discussion" drop-down). We recommend replying to the sender for simple comments like “Please share the results with me too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

A: Go to “Participate" > “Post a message.” From an email (HTML version) for a particular discussion forum, you can use the “Post Message” link located at the top of the discussion email.

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options in your email client.

A: Yes. Enter a keyword in the search bar located in the main navigation. 

A: Locate the community you are interested in viewing via the All Communities page. Click to the community's landing page, then click on the “Discussion” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.

A: If you know which library the resource might be located in, find the affiliated community via the All Communities page. Click to the community's landing page, then click on the “Library” tab. If you do not know where the resource might be, enter search terms in the main search box.

A: The libraries are populated in two ways:

1.  When you include an attachment in a discussion post, the system automatically places it in the affiliated library.

2.  You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:

• Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional).  Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
• Upload your file.
• Select “Next” if you want to further describe your files and/or add tags to your file.  Otherwise, please click “Finish” to post your library entry.

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

A: Tags are great way to organize and categorize content on your site. Tags can be applied to posts, library entries, and events.  Tagged items are prioritized in the search results.